braintreepayments

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Stay far away from Braintree

Stay far away from Braintree. I've been struggling with them for months now to close my account. Last year, I bought out my business partner in a very amicable deal and he is no longer part of the company. I have all the documentation to show that I am now the sole owner of the company but Braintree still wants my old partner to confirm the closing of the account. I fail to see why I can't close an account that I do not want or need when I own 100% of the company. This situation poses a security threat to our company having a credit card processor that is active but unused.So far the company we have used to replace Braintree hs offered excellent service and has made it easy to integrate into our e-commerce system. I can now see why Braintree has a one-star rating here. If only there was a choice for zero stars.

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Date of experience: Feb 27, 2020