Anytime you do not see your processing revenue deposit, Braintree has your account on hold. They are investigating whether your account is too high risk, you are fraud, or there is fraud happening on your account. Braintree does have the ability to hold your funds for at least 180 days if they feel like they need to. Braintree does not go above and beyond but rather they do the bare minimum to make their merchant's happy. Your risk case is done when an individual thinks it is. This could be impacted by their mood that day. If they tell you the analyst that is working the risk case is in the meeting, that is a lie. The analyst would rather communicate with you through email because phones are annoying to them. If you ask for a manager, chances are it is the analyst right next to them because the managers feel like they do not have to take calls. Ugh please stay away from this company.
