Worse service ever and money taken from us. We are a small tour company who did take payments on our website for years using Braintree. So far we had no problems but for us it was not clear to see the payments which had to be done to us, we wrote more then one email but didn't get response. Then covid-19 came around and we had to cancel all future bookings. Because we are professional we gave all our customers the money back but shortly after Braintree blocked our account (without any notice) and we couldn't even enter it.We wrote emails and got a reply weeks later that we now have access to the account but only read mode and they gave us a bill to pay because of the refunds made. (there was still money on the way to us because it was still to be paid by them)We did disagree because they still own money belonging to us but they didn't even give a overview even after asking more then one time because we couldn't see it in the control panel not even only read mode, we couldn't do anything. We wrote emails to explain the situation but they didn't even read it because the only reply i got is that i have to pay, if not they will find other ways. That is what they told us! MAKE SURE YOU DON'T USE THIS COMPANY !!!
