As echoed by everyone else, ABSOLUTLY NO CUSTOMER SERVICE. I don't actually have too much of an issue with the actual platform, once up and running although it was very glitchy integrating and still didn't get all the integrations, they said were available. But not being able to to speak with a live person, when they are taking money from me is absolutely a deal breaker. I've come up with 4 phone numbers they "use" nome of them works. Really just seems like a scam. I've used paypal for years and have always appreciated their very good customer support, so I am baffled as to why Paypal would have a company like braintree under their umbrella. RUN AWAY