Braintree have been processing payments for our website for a few years and disbursing the money in a timely fashion into our business bank account without issue. Then we noticed disbursements had stopped, the last one we received being early May 2022. They have processed payments since then but disbursed none of the money to us. We have tried contacting them which is nothing more than a huge waste of time. We tried initially to raise an email support enquiry. All you get is an automated response and nothing more. After a week or more with no reply we tried the telephone route. They seem to only give a phone number for 'Sales' which actually goes through to PayPal. The support staff there are useless, one claiming that Braintree is nothing to do with PayPal and that they had no contact number for them. We pointed out that PayPal own Braintree so not having any contact details was absurd! We eventually got the call escalated and after speaking with a more senior member of support we were told we were being put through to Braintree support. We were left waiting for over 40 minutes and then the line cut off. We then tried to contact several phone numbers which we'd tracked down online but they just give an answerphone message saying 'this number is blacklisted'.Braintree is holding money that our small charity needs to keep going and there is no effort on their part to provide any information to make us feel they are dealing with the problem. Reading this forum there are clearly others in the same situation as us. We can only conclude Braintree don't give a damn about us. Avoid using Braintree at all costs. PayPal this is not good for your reputation.
