I urgently needed to refund a customer, but Braintree locked me out of my account due to two-step verification sending a code to an old phone number I no longer use. They don’t offer the option to receive the code by email, which is just poor planning — people change numbers!Worse, there’s no phone number to call for immediate support. I contacted PayPal (their parent company), and they were completely unhelpful — they gave me a number that belongs to BA instead. I then emailed Braintree support, only to get a reply that the email is no longer monitored and to use their help form.Guess what? The help form requires your merchant ID… which I can’t access because I can’t log in. Ridiculous.This is incredibly poorly organised, and now I’m stuck with an unhappy customer waiting for a refund I can’t process. Before you join Braintree, think twice. Their customer support is practically nonexistent, and they clearly don’t prioritise merchants’ needs.I can only hope someone from their team reads this and actually reaches out to help.
