Yes sadly I had the same problem as most of you. Everyone with being up charges and then charged 3x the agree rate. My bill want from about $40 and month to over $900. There was some kind of mistake that I tried to clear up but they wouldn't work with me and they hijacked my files. Unless I payed them. It's extortion. The sad thing is I have been a customer for about 15 just to get screwed by them. So sad and disappointed with there service.