Box is the new AOL. I've used Box for 6 years, recently decided to switch to OneDrive, however Box charged me for a full year, days before the switch. Ok, I cancelled the account anyway and they said I was still on the line for the year - that definitely reminded me of how AOL tried to shaft its customers but not worth my time to fight. However, there is no way to pay unless I reactivate my account, which means the clock starts over. And now, I don't trust them to cancel the account as requested. There is a link to the "Billing Team" in the accounts and billing section of their website but it dumps you into a generic community forum. There is no other way to contact them regarding billing - just the community forum. And, the forum is moderated so that your complaint never sees the light of day. Box seems to be pulling that same stunt other dying companies pull where they prevent you from leaving in order to falsely prop up their account numbers. You're better off with OneDrive or Google Drive, you know Microsoft or Google isn't going to play games.
