Recently had the disaster of making a booking through this website. On arrival we found the accommodation did not resemble the photos or description on the their website.We immediately tried to contact booking.com for assistance as the provider was nothing short of unprofessional. Booking.com's phone number was not working, contacted their online help - again no immediate online help available, then an email came through telling us they would respond in 48 hours. Not much good when you have nowhere to stay.We had to pay for another hotel that evening leaving us out of pocket for the whole booking. Contacted booking.com four times by email, they responded saying they needed our booking reference number, my email, my phone number, my address, dates/accommodation as well as many other items. In each of my emails all requested information was clearly mentioned. In the end our credit card company recovered the money as booking.com were absolutely useless. If booking.com wish to assist me further I am sure they will be able to do so simply by looking at their system: Booking confirmation4779.996.691Of course I expect no response from them
