Terrible experience – left stranded at airport with my childI booked flights through Booking.com, trusting their platform for accurate updates. On the day of our return from Tokyo, I arrived at the airport with my child only to find out our flight to London had been cancelled — with no clear warning or update from Booking.com.What’s worse, the day before the flight, Booking.com sent me a check-in reminder email, showing the itinerary as active. I checked their app regularly and saw no alerts. The cancellation notice apparently came from Gotogate (etraveli), but I never bought tickets from them directly and don’t monitor emails from unfamiliar addresses. No call, no SMS, no app notification — nothing.As a result, I was left to urgently rebook a last-minute flight on my own. Booking.com washed their hands of responsibility, even though I purchased the ticket from their platform.Absolutely unacceptable. I would not recommend Booking.com for flight bookings. Use a provider who takes responsibility when things go wrong.
