I don't think the company can or wants to improve, I just write to warn fellow travellers.I rented a car, ended up by booking.com through another aggregator, prepaid all costs and booked it.After return, I noticed that I was charged by the car rental company an extra amount to the credit card I left for deposit.Since this amount was not charged upfront when I was picking up the car, I thought it must be some fine, road fee etc.But the invoice said that it is rental fee, part of that was prepaid and the rest collected after I dropped the car.I asked booking.com to look at it;First response: you did not provide any documents case dismissedI said how come? This is the invoice.Second response: ok yes you did, we will check it....13 th response: We are checking it.14 th response: We are checking it, wait you did extra mileage this payment is for that.-Check the voucher it says unlimited mileage- Yes sorry, wait you dropped the car in another location. That's for it.- I took the quote with that information and the price includes that in all the quotes, if you did not include it, you should take it this way, it is your mistake.-no it is your mistake. We gave you the right quote.-Then why did the car rental not charge me at the pick up? or drop off? they possibly did not know the rental details.- do whatever you want.- if it was that simple, why did you let me wait 2 months?- do whatever you want.
