Whilst I'm an avid Booking.com user for accommodation and have had no issues with this service, the same can not be said for their car hire service.On more than one time I have been let down and on a recent trip, the hirer informed me that any payments to booking.com was purely for a car reservation without any roadside assistance etc. They were seeking between €700 - €1400 on top of my £400 booking with full insurance. Booking.com's insurance doesn't include roadside recovery.When I tried to contact booking.com via their automated system I was directed to an Italian only help service (I know I was in Italy but my Italian isn't able to deal with that)I had never been issued a pin number with the hire documents at anytime, so was forced to use one of my accommodation bookings to get through to someone in the UK.They then proceeded to cancel and refund everything which was great, but that I was still left in Italy having to sort out another hire at more expense but at least not as high as their originally approved hire company.I would avoid using their car hire services they do not properly vet these hires and also since coming home they have totally blanked my complaint and actually closed the case without my knowledge.I would seriously recommend you hire cars directly and avoid booking.com it isn't worth the risk or the hassle.
