I tried checking in to the Aqua Gardens Homestay Appartments in Nyali, Mombasa. The staff messed us about a lot and wasted over 45 minutes pretending they were confused. We were shown to a far inferior room with no sea view (I had booked and paid extra for a sea view). We rejected the room only to be given a suitable room. The guy running the place insisted on me paying with cash; no real problem but when I paid him the cash he wanted me to pay a "surcharge" for the use of air conditioning. This is illegal if not stated prior to booking. When I returned home I tried to leave a review on Booking.com but I can't as the website won't let me. For some reason the booking has been ammended to November and Booking.com Customer Services won't sort things out for me to leave a review. So I wouldn't trust Booking.com reviews again. This hotel has something like 4.5 stars on Booking.com and 3 stars and some really bad reviews on Google reviews. I won't use booking.com again.
