I BOOKED A HOTEL LATE IN THE DAY TO FIND OUT WHEN I GOT NEAR TO IT IN HORNING THAT THE ROADS WHERE ALL CLOSED OFF FOR NIGHT TIME ROAD RESURFACING AND I WASN'T ABLE TO GET TO IT I PHONED THE HOTEL, THE SWAN IN HORNING,WHO APOLOGISED AND SAID THEY WOULD REFUND THE MONEY IN FULL £75.00.THIS HAS NOT HAPPENED EVEN AFTER A PHONE CALL TO THE MANAGER WHO FAILED TO CALL ME BACK.I AM REPORTING THIS TO MY BANK AS FRAUD.
