Confirmation number: 6145172751We booked this property and where confirmed. When we arrived the host sent SMS with the information that due to unforeseen circumstances our property is canceled and offered an alternative further from city center and worse apartment. We had to wait few hours on the street and call the owner to her international phone number. We refused to take other property for the same price because it looked like a scam and we were not getting what we paid for.At the same time we were trying to find help from booking.com and called local Greek number, but unsuccessfully. Owner said that he will return our money and was sorry for this. After waiting on the street for few hours we booked what we could find nearby and after we got in called international UK booking.com customer support. We talked with Jason P. , explained the situation and were confirmed that we will get full refund. Instead we got only partial refund and now we are unable to reach customer service, nor the property owner is willing to answer the phone…We will escalate this situation and share this situation on the social media because what is going on here is absolutely fraudulent activity.
