Had my hotel cancelled at the last minute (by the hotel) Booking.com said I would get a FULL refund which I haven't!! How can a corporate company be allowed to get away this ? It's legalised THEFT!! CUSTOMER SERVICE IS NON EXCISTENT!! E.MAIL ALL CONSUMER PROGRAMMES MAKE THEM AWARE OF THIS SCAM COMPANY!! POST ON FACE BOOK LET EVERYBODY KNOW THERE A INTERNATIONAL SCAM COMPANY LET THE WORLD KNOW!!! EVERY BODY E MAIL "BBC WATCHDOG"AND " RIP OFF BRITAIN" AFTER READING LOTS OF REVIEWS ON HERE ITS OBVIOUS THAT BOOKING COM ARE A FRAUDULENT COMPANY AND DEFRAUDING PEOPLE OUT OF FULL REFUNDS WHEN THEY HAVE HOTELS CANNCELLD AT NO FAULT OF THERE OWN!!! "LETS MAKE THEM FAMOUS : FOR ALL THE WRONG REASONS !!!!!