This is regarding my booking and stay at the Holiday Inn Express London - Wandsworth by IHG.First I'll like to talk about my experience booking. Not once did it mention that I had to pay for parking you can see this from screen shots I've taken. I understand that I shouldn't be expecting free parking but at least you could have shown a price or say for a (fee) this would have helped me with my decision on where to stay.I was only told about the expensive parking fee £25 per 24hrs with my booking confirmation which also told me that my booking can't be cancelled. This felt like a scam to me.I then got to the hotel around about 6.40pm to read a sign that said you must pay for parking every time you leave.The hotel staff member and manager were very rude to me while I was telling them how frustrated I was with this as I wasn't aware of this when booking. They blamed it on booking.com and the 3rd person who owns the parking on their grands. I was told the parking might not be £25 as that's for 24hrs stay.I had to pick up my wife from an event down the road later that night which cost me £8 to leave and come back to where I've already paid to stay. I was then told that the rooms had no air conditioning working and was told that booking.com should have told me this which you didn't. Funny enough the air conditioning was on and working in the reception area but not our rooms. This was very disappointing especially on such a hot day like Friday 19th June. My wife and I could not sleep due to the heat. I called booking.com customer service and the moment I mentioned complaint the phone was put down on me.The next morning we got up and checked out just before 10am that's a 15hrs stay in total that's with me going to the event to get my wife which cost me £8 to leave and come back. My parking the next day for 12hrs was £25.20 the 20p was for a receipt that wasn't printed it was texted to me. £33.20 for parking that was never told to me when booking.This whole experience was very disappointing I feel things were kept from me to get me to book with booking.com this is also something said to me by holiday Inn customer service when I called them. I'm very upset and I feel scammed.Update: Just got through the post a £100 parking fine from staying at this hotel.
