Booking.com is awful. My sister's and I booked a hotel in pittsburgh. It stated that if we had to cancel for any reason that we wouldn't get our money back but if we bought the insurance from booking.com that I would receive a full refund. Well come to find out the insurance ended up screwing me and in fine print it said "must have valid reason and can file a claim" there was a $240 cancelation fee hidden. So the hotel had to pay booking.com for my cancelation and they ended up keeping my money! Its terrible! I will NEVER use this site again to book anything. This all happened within 24 hours of the booking as well! I have contacted through email and by phone and they refuse to give me my money back. Just keep saying that I can go through the insurance now to make a claim and it's not a guarantee. Thanks booking.com for ripping me off and stealing my money.
