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Apparent SCAM property management company supported by the Booking.com platform

Booked property on Booking.com providing payment method as part of the process. Property management company, Florida Sunshine Breaks, reached out seeking direct payment on a third-party payment platform. Inquiries to Booking.com customer service as to the legitimacy of this practice were fairly useless as I got no email response and, when I called several days later, agent provided assurances on protections from payment scams, yet could not/would not direct me to where this is written on the Booking.com Web site - that's because it's not written on their site (see section A7 of their terms - you're on your own!). Agent put me on a forever hold (I.e. never returned after 50 minutes). Property management company filed for LLC 3-months prior. Address on file does not show any such business at that location using Google maps. "Manager" listed on LLC application shows an address which is to an old, defunct Staples office superstore location. Registrar used same street address as manager, but in a different city and state (Connecticut vs Florida). There is not such address in Florida. It is a scam and Booking.com does not seem to care so I assume they are in on it.

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Date of experience: Jun 23, 2025