My advice, never use booking . Com.. I booked an apartment in amiens france for the 12th til the 17th of june that cost £390. It included parking, WiFi, 2 double beds and a sofa bed. Just has we got of the ferry I had received a message of the host stating that due to technical difficulties we was unable to be put into the apartment we had paid for so they gave us another. I asked if there was parking and WiFi for them to reply no. I rang booking for them to state that the host had 48 hours to reply to them that lead me to have no option but be forced into the 2nd accomodation. Which they wrongfully made me pay an extra 170 euros to gain access to..after messaging the host alot of times I was getting no reply. I really needed the WiFi for my daughter who had a dissertation she had to send in for university by the Monday. Which she now failed to do, so has been marked has a fail. Day 4 my car got towed for parking on the street without a parking permit, which was another 150 euros to get back. Day of leaving I finally received a message from the host stating where to leave the keys and parking permit. I have been sending numerous messages to still no reply. Booking have compensated me £10.57 in booking credits. Baring in mind the 2nd apartment was £100 cheaper than the original and with not even enough beds. I've used booking so many times before and never had an issue, but when one does occur they are useless and have no compassion. After stating I have not enough money in my holiday funds to find somewhere else to stay and with short notice being stranded in calais not knowing where to go to be asked if we could not sleep in the car until the host had replied back to booking. Absolutely appaling and scamming behaviour
