So far, I am not at all impressed with Booking.com. I booked a place to stay 5 months ago for this coming Saturday 28th June. My family and I are attending (supposed to be attending) a family event and I had booked a place well in advance to make sure we had it sorted in good time. Today, 3 days before we are booked to stay, the owner of the property messaged me to tell me she was cancelling my booking!! I have called Booking.com, been on hold for over 30 minutes, and had someone tell me that Booking.com will provide alternative accommodation as the cancellation of my booking is UNACCEPTABLE. However, no one has contacted me to offer any alternatives or even a refund as the property was paid for in full back in February.I need to know BEFORE Saturday if Booking.com are indeed going to stand by the offer made by their customer service adviser or are we all going to be sleeping in our cars!!!!!!!!!
