Unjust charge after confirmed cancellation – no support from BookingText:I canceled my hotel reservation on time via the Booking.com app and received an official confirmation that no further action was needed.Despite this, the hotel claimed they never received the cancellation and charged me.I contacted Booking support and provided clear evidence (cancellation confirmation, payment details), but received no response for several days.This is unacceptable. I trusted Booking to handle such situations professionally.Now I’m forced to contact my bank for a chargeback.I hope Booking will take responsibility and help resolve this issue.Otherwise, I will have to reconsider using the platform again.
