The booking experience was difficult- I had to book two one way tickets to receive the listed price and they kept cancelling the flight after I completed the transaction. The biggest complaint comes from paying the additional service fee to change my flight. When I tried to do so they said they had to escalate my request and would call me back to complete the change. They never did. I called back and again the same story- when I came back again of course the flight had gone up making it too expensive to make the change. They "Help Centre" feels like unattended AI, they make mistakes and are completely unhelpful. They are evasive and delay your transactions.
