All I needed to do is change the booking on my car rental by 2 hours. pickup 8am instead of 10am. the actual car rental place had no problem with it and has the car available, but these Muppets are charging a $158 fee to make the change and that is the total value of the one day rental! It's outside of the 48hour cancellation period but the booking was made with less than 48 hours. Worst service and crappy offshore call centre. total garbage. Will never use again.