I phoned to cancel a booking. Spoke to a person in Barcelona (!) who said she would cancel it so I could then claim on the insurance I had paid (in case of cancellation). No cancellation happened, so I went direct to the app and cancelled. DIY as usual. Now I'm trying to submit a claim and am being given countless hoops to jump through. The insurance I paid for was the only choice I had on Booking.com.The reason for cancellation was conflict in the Middle East. My family could not fly via Qatar and consequently missed the flight that would have brought them to Heathrow. They went to Europe directly instead.I am a pensioner who is now more than £300 out of pocket, and the insurance company is making it difficult to submit a claim.I will never use Booking.com again.
