Booked 3 hotel rooms in April at Manchester Airport. The reservation had free cancellation up to 24hrs before booking date. I cancelled the reservation in May through the app, a month before the reservation. Without notice, booking.com took £454 payment for the booking. I rang the hotel who confirmed the booking was showing as live their end and as I wasn't there, it was marked as a no show. I then called booking.com 4 times!!! They agreed i had done nothing wrong, it was cancelled and I shouldn't have been charged. However, each time I talk to a booking.com member, they dont understand the urgency of getting this refund, haven't been helpful in trying to get my refund, sends me an email to provide evidence of the payment being collected but the link provided on email and again through their app won't let me upload my documents. Its timed out after 10 mins when the ema says ive got 10 days. Terrible service, will not use again.
