My laptop started giving issues with WiFi module. I have backed up only my very essential data(as not everbody has 1TB free space to take everything) and sent it. They gave me the money of the laptop (I give the 2nd start for this) and closed the case. Wait a minute, how can they just decide "Keep my laptop and just refund the money?" without contacting me first??? I would have liked to have all my data first.After a lot of calls, messages to bol.com and bpost; bol.com claims that the product was never arrived and it exceeded 10 days so that they closed the case and refunded me. And when I suggest to open a case at bpost to know what happened to my laptop(because bpost said me bol.com can startup a case as the main sender), and bol.com is blindly refusing this!I have got to know from Bpost that bpost and bol.com are residing at the same area in Antwerp city and the product was actually delivered. However bol.com is refusing to start up a case or to find out what actually happened to my laptop.
