Bol.com's systems for returns are incredibly frustrating and time consuming. I have been trying to return a gift I do not need for over 3 weeks now and nobody can help me as I did not buy the product, a friend did. They are based in Australia and get the return emails from Bol and forward to me as they don't read Dutch - and I cannot click on the link in the forwarded email as it goes to their account. All I need from Bol is the return CODE and 4 agents have been unable to give it to me - even though I have the return label etc. I have wasted enough time on this retailer and will rather use seemless online stores like Amazon etc.
