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I don't live in Belgium I did purchase…

I don't live in Belgium I did purchase toys for my nephews and niece and I entered all my credit card info and I was surprised by the BOL website sending me emails saying that I have to pay and on top, there are fees I don't understand why they ask me to enter all the information about my credit card in the beginning and after they say I didn't pay ... I want from the BOL HR department to contact me through the email that I provided and I need them to respond to me as soon as possible and cancel my fees because this is not acceptable.

2
Date of experience: Jan 23, 2022