I have heard a lot about bol.com lately but this is beyond any imagination for such a company! We have ordered a baby phone with a camera from their site that was sold from #AEF_Utilities. We were already surprised when we saw the e-mail notification that DHL left it in our mailbox since is quite a big box to fit in. In the end, we have received a #FUCKING_EMPTY_ENVELOPE!!!Looking afterwards online we realise that the AEF Utilities have no website or FB page. So, we tried to have contact through #bol.com... The 1st employee on the customer service just picked up the phone and hang up after a few seconds without talking... The 2nd said to us... "Ok, what is the problem?" when we told her that we have just received an empty envelope in place of a medium-sized box with our order... and of course, she also hang up! With the 3rd at least we managed to communicate... but she clearly mentioned that #bol.com has nothing to do with it and will just ask the seller to contact us! So, bol.com is not liable for the scams she hosts on her platform and for which they get paid and keep a percentage before sending the money to the seller!
