Their service support is non-existent. Almost impossible to get a phone number where to call, and when you manage it, their personnel is condescending and unhelpful. They never replied to any of my emails. Their total lack of responsibility towards their marketplace is disgusting. My recommendation is to avoid BOL.COM at any cost. I consider them to be at best amateurs, and I'm starting to think they are scammers. For instance, they have shipped a very delicate good (glass cooktop) without any sort of protection in the packaging and no label on it advising the carrier to handle with care. They expected this item to arrive in one piece, when was virtually impossible. Tell me what this is if not a scam.
