I bought a book & it arrived in time. A few days later a second copy arrived. I thought I'd do the right thing and contacted Bol to notify them of this. They thanked me and emailed an address (without tracking) to send the second copy to, however this got lost in the post & I was charged for it. No matter how many emails & phone calls I made, they refused to budge & I was stuck between the postal service & terrible Bol customer service. Honesty does not pay when you're dealing with crooks!