B Ruined My Christmas and Showed No RemorseI ordered a Christmas tree from Bolcom, expecting it to arrive on the promised delivery date, but it didn’t. When I contacted customer service, they informed me that the courier hadn’t even picked it up yet, meaning there was no chance it would arrive on time. This was disappointing enough, but the way they handled it was absolutely infuriating.When I asked about compensation for the delay, they gave me a flat, dismissive response: Bolcom “doesn’t offer compensation for late delivery.” They claimed they “inform customers in advance about delays”—well, I certainly didn’t get any warning. I was left scrambling at the last minute, with my Christmas plans completely ruined, and they couldn’t care less.To make matters worse, when I told them I would leave a negative review if they didn’t do anything to help, they actually encouraged it! They said it would be “free advertising” for them. This level of arrogance and lack of respect for their customers is astonishing. Instead of taking any accountability, they treated my complaint like a joke.This experience was beyond disappointing; it was infuriating. Bolcom has shown they don’t value their customers, and I will NEVER trust them again. Their lack of empathy, poor communication, and complete disregard for customer satisfaction make this one of the worst shopping experiences I’ve ever had. Avoid them if you care about reliability or basic respect as a customer!
