When I was asking for the second time the refund of an article I have never received - a pair of reading glases, I was asked to send its number, what I did; then, in the next answering email I was asked a photo of it! When I answered the lady I had not the photo of the not-received glasses, she shut, no more emails. Silence speaks.There was a second situation of hiphone ecrans, before, from which I never received refund, although asked for it 2 times.Well, keep the money, it’s too sad, all.No news till now.