I bought a Philips product from bol.com on 11.05.2025. There was a 15 EUR cashback logo in one of the photo. and Yesterday (21.05.2025) , i tried to claim cashback amount from Philips and i got reply from Philips that campaign is started on 19.05.2025. Purchasing time is not in the campaign period.I contact Bol.com. they told me , they cant do anything. they also accept that i can return it and order again same or similar product!It is not nice to give wrong direction to customer and promise 15 EUR cashback even campaign hasn't been started yet.It is not nice to ignore problem and advice customer to contact Philips. if I wanted to do it, i could order it from Philips.And propose inefficient and non-sustainable solution. "Return it and order it again" , no environmental awareness!My advice , take a screenshot while order anything from bol.com. or directly order it from real supplier.
