Avoid Bluehost – Terrible Experience with Billing and Customer ServiceI’ve been scammed by Bluehost twice, and I’m sharing this to warn others.First Incident:They charged me over $300 in renewal fees. When I contacted support, they initially promised a refund. Then they started asking endless questions and ultimately claimed the charges were non-refundable. I disputed the charge with my credit card company, but Bluehost cited their terms and conditions saying renewals are final. My bank suggested contacting them again, so I did. This time, another rep told me the money was refundable, but since a chargeback had been initiated, they said they had to wait for the bank to return the funds first. It’s been over six months, and I’ve received no refund. The customer service has been inconsistent and misleading, with every agent giving different answers. They also refuse to provide past chat transcripts unless requested before the chat starts — which is ridiculous.Second Incident:I was charged twice for the same service, about $42, under a different account. Customer support acknowledged the double charge and promised a refund, which never came. After 20 days with no action, my client disputed the charge. Not only was the dispute denied, but Bluehost also took down the nonprofit’s website for over six weeks — even though the service had already been paid for. We lost donations, web traffic, and visibility. Eventually, they refunded one of the charges, but we’re still waiting for the second refund — nearly 7 months later.This company has been a nightmare to deal with. Their billing practices are shady, and customer service is unreliable and dishonest. I truly don’t understand how they have so many positive reviews.Avoid Bluehost at all costs.
