Second updated: the business continues to post an offer to help with no contact information in order to create an illusion and improve their score. Genuine concern for my review would come in the form of actual contact and not a generic post with no way to reach them. Additionally they already know the problem. I provided the full details and my domain. It’s all there. What is most disturbing now is now not the experience but their attempt to mislead the public that they “want to learn more.” Bluehost designed the system. They know.Fists UPDATE: Responded to email sent by TrustPilot to provide additional details (which allows them to post the content below) but what is not shared here is if the companies actually follow through. They have not. I can't lower the review but if I could I would. REVIEW: I purchased a domain and hosting to build a meaningful project. What I got instead:• Surprise upsells I didn’t ask for• A “free” domain that was anything but free• Google Workspace accounts applied to the wrong domains• Hours wasted in dashboards trying to fix problems they created• A support experience that felt like gaslighting by chatbotI had to fix their mistakes manually, cancel their “gifts,” and fight to get my own account back on track. If you’re someone who values transparency, clarity, or control of your own tools — this is not the platform for you.The only reason I’m not giving 1 star is because I did manage to escape with my domain and dignity intact — but only because I knew what I was doing.This is my second experience being upsold products by bluehost- this time I realized it within moments and I was able to remove the charges because I responded within minutes of the transaction. The first time I was not so lucky, I bought all these services that I did not use, the agent verified that I never used them and they refused to refund me because the 30 day period I paid for was over. Companies need to build products that people buy because they are worth buying not because they make errors. Bluehost, do better. People are trying to build real things on your platform — don’t treat them like an upsell opportunity.
