First of all, BitWarden is a great product. I've been using it for over two years, and I'm very happy with it. It might not be the simplest password manager out there, but it's not all that complicated either. I'm now using 32-character random passwords on almost all of my logins and only have to remember one master password. The free version is fully functional, and probably enough for most people, but the paid version is a steal at $10 US per year and the extra features are worth the money. In addition to managing your passwords, BitWarden lets you store credit cards so the payment information will auto-populate at a click. Another feature is Secure notes, which allows you to save and access sensitive information like Social Security numbers or software activation codes.Customer service is fantastic. I recently sent an email request for help, and literally received a response within five minutes. The representative was friendly and knowledgeable, and solved my problem on the first try. I could not give higher marks for service.