I was offered a free 2-month trial of BigCommerce to test out the platform. I was initially impressed with the features and functionality of BigCommerce, but my experience quickly soured after my trial ended.I was not given any warning or notification that my trial would be ending. Instead, BigCommerce automatically charged my bank account for their top-tier Pro plan, which costs $690 per month for shops that move 10000's of products. This is an absurd amount of money for a small shop that sells only 1-4 apparel products per day.I contacted BigCommerce customer support to request a downgrade to their standard plan, which costs $39 per month. However, I was met with rude and unhelpful representatives who refused to refund my money and remedy the situation.When I called/contacted their support team to have this matter resolved, this is the conversation I was expecting to have "oh wow, yeah that plan they put you on is completely inappropriate for your business, let's sort this out... i've refunded the amount and put you on the standard plan this won't happen again and will ensure you are given appropriate notification and reminders about your upcoming auto billing invoices., have a good day etc..." This is the reality of what I got instead"Yeah we can't refund you since your 2 month trial has ended, you should of known this. I assume you want to cancel your account with us? well I've already started the process on my end for you."I believe that BigCommerce's predatory practices are intentional. They target small businesses with free trials, then automatically charge them for their top-tier plans without warning. This is a clear attempt to trap businesses into paying for a service that they do not need. The fact that they did not want to try and keep me on as a customer by easily resolving the situation is enough to tell you what they think of small business's/customers. I would strongly advise businesses to avoid BigCommerce. They are a predatory company that will take advantage of you at every opportunity. I would recommend using a different ecommerce platform, such as Shopify or WooCommerce.I am disappointed that BigCommerce would engage in such predatory practices. I had hoped that they would be a good platform for small businesses, but I was clearly mistaken. I would strongly advise businesses to avoid BigCommerce and consider other ecommerce platforms instead.They are desperate.
