I'm embarrassed to say that I was scammed. I'm a senior citizen but this is the first time I've been the victim of a scam. Congratulations Best Western! Job Well Done! Best Western will not refund my money. I stayed at the Best Western in Acworth Georgia (which by the way had roaches and fly-like bugs) for 3 nights, from Sept 19-21. I was charged for 4 nights. I have called the Best Western Corporate offices and spoken to Ms. Cole and Ms. Cassell in writing and verbally. They told me that the fault lies with "the individual Best Western". Best Western Corporate told me they can't help me because it's the individual Best Western's fault. Best Western Corporate has "nothing to do with the actual hotels". Can you believe a corporate employee said this???? So Best Western Corporate, who runs Best Western, is responsible for collect franchise fees from the hotels, BUT, when one of their hotels commits fraud, well, that has nothing to do with them. So......."Best Western" isn't to blame because it's "Best Western's" fault. This is a scam and it was very well implemented. First they get you to pay extra for a reservation that is flexible, cancellable and refundable. Then they keep your money. Best Western has $100 of my money for a service they didn't provide. These are desperate measures from a hotel that must be struggling. Although maybe they rented out that room twice and double collected on it. I see the lawsuits for carbon monoxide poisoning and bedbugs. I suppose it won't be long before there is a class action fraud suit that I will join. I hope a Best Western Corporate Officer is reading this because as a CPA and Business Consultant I have a solution to your financial woes--start charging the roaches.
