Had a family room booked for July 2020 at Deincourt in Newark. Like a plonker i cancelled rather than postponing. I need to rebook for July 2021. I have been on the website to rebook but it only allows up to June so i called the 03330 number on the web-page. This took a few short minutes to get through but the lady was very helpful. Although i couldn't rebook with her she gave me the direct telephone number to the Hotel in Newark. When i called the hotel, the lady was again very helpful. She listened to my explanation, was polite in her response in that she said she would look in to my request and be in touch. Less than five minutes later she was calling me back saying the booking was good and that as i had cancelled she needed to take the card details to hold the room. All rebooked and very happy with the service, especially at Deincourt Hotel, Newark.
