Review Best Western Steeplegate Inn Bettendorf, IAI want to start off by saying that staff were kind, caring and friendly. Which is about the only good thing I have to say about this Establishment. We were in town for a baseball tournament, which is very common for this hotel and area as the Bettplex is not far. We had planned a 3 night stay and only lasted 2.. Our first night we checked in late afternoon went right to baseball and didn’t return until close to midnight.. our room had an odor but the air had not been on or circulating so we assumed it was just stale old hotel room smell. We went to bed turning the air on.. We figured out quickly that the air was broken and no air was circulating at all. We did have windows that opened so we were able to open them however it was raining over night so we couldn’t get good circulation. When we woke up the next morning as we were cleaning up around the room and opened the curtains we found A DIRTY DIAPER behind one of them. Everyone one in our room is over the age of 9.. we do not use diapers.. we went to the front desk and they told us they were unsure if they had another room for us as there were lots of tournaments going on.. the hotel was not very full, I’ll just add… They did end up switching us rooms around 12 or 1 that day.. talked with head manager Michelle and was told she was comping our room for that night .. We went to the new room and the air was working we moved our stuff and went on to our baseball games .. came back around 7/8 that evening and found that next to the bed was shelled sunflower seeds like someone was eating them and spitting them on the floor.. Also our bathroom sink was clogged.. went to the front desk..management was not there but spoke with lead at front desk and they came and vacuumed the sunflower seeds up and sent a gentlemen to unclog our sink. He said he unclogged it apologized for the inconvenience and left. We went to brush our teeth, sink is clogged again. The guy was back 3/4 times unclogging the sink..he was there until 11/12 ..we were tired went to bed.. the front desk said they couldn’t comp our room for this night but would give us 20%off because management was not there and they couldn’t make that decision.. woke up in the morning and there was water under the sink and behind the toilet and in front of the shower.. and the sink was still clogged!!! Went back to front desk, management still was not there. The lady at the front said that she saw no notes that we were getting comped for our room the first night but that we did ask for it!!! ???? We could talk to management when she came in, which was later that afternoon when we would be at the complex having games.. I left our numbers and emails .. We never talked with management.. She NEVER CALLED.. They offered us a King jacuzzi sweet but there was no way we were taking the chance on another gross room. we checked out ending our little time away early, sad inconvenience.. We were charged $98 for a 2 night stay that should have not cost us a penny… I will never stay here again nor any other Best Western for that matter. The other guests in our party in other rooms had issues with Ants, leaks and toilets etc… when I was checking out the guy in front of me was checking out as well he stated he had pictures of things left on his hotel room floor that should have been cleaned, the lady at the desk said..”you should have shown us that at the beginning of your stay, as there is nothing we can really do about it as your checking out”… NEVER AGAIN….
