We booked the room in best western plus sunset plaza Los Angeles a week in advance and asked in the comments for a quiet room on a high floor. We arrived at the hotel at four-thirty in the afternoon. At the reception I reminded the receptionist of my request in the reservation . We got room 342. As in any hotel the room should be on the 3rd floor. We searched for the room and did not find it. We went back to the reception. The receptionist told us that the room was below the pool floor at the end of the hotel and sent us with a short and unclear explanation to look for the room. Again we could not find the room and went back to the reception. This time we were told that the hotel employee would be waiting for us on the pool floor and would show us the way to the room. To our great surprise it turned out that in order to get to the room you have to cross the pool (wet and slippery floor), go down not short stairs at all to the back street level and there is a dark and gloomy room that daylight hardly reaches. The room does not have access by elevator and the way to the room is very unpleasant. The receptionist's response when we approached him was very rude - "sorry I do not have another room to give you, the hotel is fully occupied." The attitude from the moment we arrived was unacceptable at all. They signed us to an inferior room without any explanation. There was no attempt to go towards us and please us. We were very loyal customers of the best western chain and this is the second time at this hotel. To our disappointment we had to leave and look for another hotel.
