We had reserved a room for 2 nights for Father’s Day weekend. We had reserved a king suite with whirlpool. When we got there, they had sold our room out from under us. We had traveled for 2.5 hours to get to Fort Smith. They offered us lodging at their sister hotel. We were assured that even though they didn’t have a whirlpool in the room that they did have jetted tubs. We drove to the sister property which was only about 2 minutes away. When we tried to check in we were informed that they didn’t have jetted tubs. She said she’d told the other property that less than 5 minutes before our arrival so the aspen lied to us. She also informed us that the aspen had removed the whirlpools out of their rooms so they had sold us a room at an incredible rate hike that said we had a whirlpool. I do not advise anyone to stay at this property. We drove a great distance & had to backtrack 30 minutes to find lodging.
