Recently booked a night through the Best Western Website for a Sure Stay Hotel in Ft. Pierce, Florida. Once I arrived to check in, a Mr. Patel (of course) said he had a reservation for two nights. I immediately corrected Mr. Patel and told him, "No, It's only for one night". He said he would correct that. He where it all goes down hill. I booked King Size Bed Non-Smoking room. Upon check in he explained they only had second floor rooms available. I asked, "do you have an elevator"? He went on to explain, "NO". I told him that is not going to work because of luggage issues and a documented handicap. He conveniently found a room on the back side of the property 1st floor, king size bed. Upon entering the room, the smoke smell was overwhelming and beyond disgusting. The room was lacking maintenance to the hilt. Beat up and dirty woodwork, floor laminate coming up, shower wall fiberglass cracked, a used wash cloth left from the last person who stayed there. A total DISGRACE! We left first thing next morning as the sun was coming up as we planned in the beginning. Three days later, my credit card was charged for a second night. Of course I called the hotel and credit card company and disputed the second charge, which in reality, I should have disputed the charge for the first night as well since it was not what I reserved. Here is the Senior P's response. I am writing in response to your Best Western Complaint. We apologize there is any confusion regarding your billing.We have checked our records and none of our staff were told you would be staying only one night. The check in documents you signed were all for two nights. You also never came to the Front Desk on March 1, 2024 to check out. Our housekeeping records indicate you received stayover service on March 1, 2024. If a room is empty our housekeepers do notify us, and there were no such notifications. According to our system records and housekeeping records you were at our hotel for two nights, and therfore charged correctly. If you did leave anytime after housekeeping cleaned your room after check out time, or if you left early without notifying us and checking out, you would also be charged for second night.Best Regards,S.P.Senior ManagerSureStay by Best Western Fort PierceAs you can see Mr. P first cannot spell. Second, Mr. Patel did not change the reservation with was not correct and blatantly LIED to me the customer. AVOID this DUMP as all cost. Dishonest staff, dishonest owners.
