Bought an insignia refrigerator with reversible doors. made the purchase in january because it was a good deal. I just went to set it up yesterday. I went to reverse the door to open in my kitchen. user guide said only tool needed was screwdriver. on page 10 of the it’s flip the hinge over remove pin and insert on the other side, however the pin isn’t removable. I even tried with pliers. call the 1-877 number after answering a bunch of personal questions, I was told to either pay for someone to come out or go into my nearest store. I’m sitting outside the now. I was told at the front door, “let me save you the walk over there” He told me the 877 number should not have told me to come to the store because no one there can help. I was then given an 800 number but no help there either. NO MORE BEST BUY for me. Even though it’s never been plugged up I was told I had 14 days to say something smh
