DO NOT TRADE YOUR PHONE IN AT BEST BUY. They will lie, they will cheat and they will steal. The Blue Shirts will log into their system as someone else in order to hide their actions. They will accuse you of not leaving your trade in phone. You CANNOT CALL THEM. They have no phones. Customer Service will not help you. They will tell you "we'll call you", they won't. YOU HAVE BEEN WARNED!