I spent nearly $4000 for a laptop, tv, and protection for both. There is damage on the laptop’s USB ports on both sides that I did not notice until some time after the return window. I went in and was offered an exchange to a smaller screened laptop due to the price of the more comparable one costing more. I cannot afford to wait for repair and need to use the usb ports. The manager said they would have another sale, so I waited to exchange it. There was a Labor Day sale not even a week later. I took it back to exchange it. They refused to exchange it, and told me to come back during school break around Christmas so that they could send it off for repair. The coverage alone was $795, and I have wasted so much time and dealt with disgusting behavior from the store rep who, before even asking for any information from me, accused me of lying and somehow being responsible for out-of-the-box damage. I purchased the geek squad coverage, and they are not honoring their own terms and conditions. I will NEVER purchase ANYTHING else from best buy! I will also STRONGLY encourage ANYONE to NOT shop there either!
