Geek Squad's assignment was to reinstall Windows 11 on a laptop.When I took the laptop home and booted it, I was confronted with error messages telling me that the version of Windows 11 that had been installed was 22H2 - which is so out of date that Microsoft won't update it any longer, a full install of a newer version is required. The tech who handed the laptop over to me had assured me that all updates had been installed. That statement was an **abject and shameless lie**, because that WIndows 11 version cannot be updated!! Inexcusable.But the fun for me wasn't over yet. Hoping to avoid going back the store, I contacted Geek Squad remote services to get current version 24H4 installed. I ended up with a South Asian tech who barely spoke English and who had not a clue what he was talking about. He tried to persuade me that if I just waited a while Windows would update itself. That would have been impossible. Did he know that he was BSing me (incompetent) or was he lying just to get me off the phone?Superlatives that apply to my experience could fairly include dreadful, ghastly, awful, and abusive.Someone with less tech knowhow than me - for example, my girlfriend - would have been helpless to push back against this blatant case of customer abuse.
