Wanted to get a refund for a product that didn’t arrive on time, was on the phone with customer service for 2 hours on three separate occasions and we kept going in circles, they weren’t helpful at all. I escalated the situation to the supervisor to which they couldn’t resolve my issue and hung up on me. Just wow, I couldn’t believe what had happened especially coming from a Best Buy supervisor, multiple reps, and the company as a whole.
